Technical Support Engineers
Experts who dig into complex, technical issues, reading logs and working the problem until it is really fixed.
Nearshore staff augmentation
LATAM talent.
US hours.
One team.
Dedicated technical support, customer support and DevOps professionals from Latin America who work your hours and join your team.
Works your hours
No recruiting fees
Vetted by people who’ve done the job
What we offer
Bring in specialists who feel like part of your team.
Technical Customer Support
Friendly, reliable frontline agents who handle tickets, chats and calls so customers always get a fast, human reply.
DevOps & Cloud Engineers
Infrastructure specialists who bring calm, reliability and momentum to your stack.
What each team handles
Real work, not just job titles.
Technical Customer Support
- Live chat, email and phone tickets
- Onboarding and how-to questions
- Triage, so the right issue reaches the right person
Technical Support Engineers
- Reproducing bugs and reading logs
- API and integration troubleshooting
- Escalations that need an engineer’s eye
DevOps & Cloud Engineers
- CI/CD pipelines and deployments
- Monitoring, alerting and on-call
- Cloud infrastructure and cost management
How it works
From brief to a new teammate, without the recruiting spiral.
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01
Tell us what you need
A short call about the role, your stack, your hours and how your team works.
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02
We shortlist vetted candidates
We screen for technical depth, English and the way people communicate with customers and teammates.
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03
You interview and choose
You meet a small shortlist and make the call. No pressure, no volume game.
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04
They join your team, we handle the rest
Your new teammate works in your tools and your hours. We take care of contracts, payroll and ongoing support.
Why Latin America
Close enough to collaborate. Far enough to grow.
Real-time time zone overlap, fluent English, deep technical talent and a more sustainable cost structure, all in one region. It’s why so many US support and DevOps teams are building here first.
- Time zone overlap that feels easy
- Fluent, business-ready English
- Technical skills built for modern teams
- A growing pool of support and DevOps talent
Your hours
Teammates who work your hours.
Your day, six cities
Most of Latin America shares a time zone with the US, or sits a few hours ahead.
- New York
- Chicago
- Los Angeles
- Bogotá
- Mexico City
- Lima
Bars show each city’s 9am to 5pm on your clock: navy for the US, terracotta for Latin America. The highlighted band is when all six are at work.
Why Juntos Teams
Built by someone who has lived the support story.
After 15+ years in technical support across SaaS and enterprise tech, our founder started Juntos Teams to make growing a great team more human, more transparent and more dependable.
Who we are →Simple pricing
One predictable monthly rate per team member.
No recruiting fees. No surprise markups. Just a clear monthly rate that covers payroll, contracts and ongoing support. Whether you need technical support, customer support or DevOps talent, the structure stays the same.
Book a callFAQ
A few good questions.
How do contracts work?
You sign one services agreement with Juntos Teams. We handle the local contract, payroll and payments for your team member, and you receive a single monthly invoice.
What time zones do your teams work in?
Most of Latin America is in the same time zone as the US or a few hours ahead, so our people work your business hours. We agree on core hours with you up front.
How strong is English proficiency?
Every candidate is interviewed in English and assessed on how clearly they explain technical issues, in writing and on calls, before they reach your shortlist.
What’s the difference between Technical Support and Technical Customer Support?
Technical Customer Support handles the day-to-day: live chat, email and phone tickets, answering questions and triaging issues quickly. Technical Support Engineers take on the harder cases: reproducing bugs, reading logs and working with your product team on root causes. Many companies start with one and add the other as they grow.
What does the monthly rate include?
Your monthly rate covers your teammate’s compensation, our sourcing and vetting work, local payroll and compliance, and ongoing check-ins. There are no separate placement or recruiting fees.
What if it’s not the right fit?
Tell us early. We check in regularly with both sides, and if something isn’t working we’ll talk it through openly and help you find someone who is a better match.
How quickly can someone start?
It depends on the role and availability. We move fast on shortlisting, and we’ll give you a realistic timeline on the first call.