Human
Your new teammate is a person with a career, not a resource. We look after them, so they look after your customers.
Who we are
A small team with a
support engineer’s instincts.
Juntos means “together”. It’s how we think US companies and Latin American professionals should work: as one team, not as a vendor and a ticket queue.
Our story
Built by someone who has lived the support story.
Juntos Teams was founded by Krijn Faber, a senior technical support engineer with more than 15 years in the industry, most of it built inside SaaS companies supporting complex, technical products. He also spent time in digital identity, robotics and healthcare tech along the way, but SaaS support is where he cut his teeth, and where most of that experience lives.
Over those years, the same problems kept showing up from both sides of the hiring table. Support was treated as a cost center to shrink rather than a craft to invest in, so headcount went to whoever was cheapest rather than whoever was best. Recruiters screened for keywords instead of judgment, so people who could talk about troubleshooting got hired ahead of people who could actually do it.
Pay stayed flat while responsibilities grew, so strong performers left within a year and took their product knowledge with them. And once a contract was signed, the agency’s job was basically done, so companies were left managing a rotating cast of strangers instead of a real team.
Juntos Teams is built to do the opposite. We vet for the things that actually predict a good hire: can this person read a stack trace, stay level-headed with a frustrated customer, and explain a fix clearly enough that anyone can follow it? We pay fairly and add real perks, because keeping good people is a business outcome, not a nice-to-have. And we stay involved after the placement, checking in with both sides, because a good match is worth protecting. It’s the way remote hiring should have worked all along.
What we stand for
Three promises we keep.
Transparent
One clear monthly rate. No recruiting fees, no hidden markups, no surprises on the invoice.
Dependable
We check in with both sides regularly and act early when something needs attention.
Where we are
Rooted in Latin America. Working with the US.
We’re based in Colombia and work with talent across Latin America: close to US time zones, fluent in English and experienced with modern SaaS teams. Our network spans technical customer support, technical support engineering and DevOps, so most companies find what they need without widening the search.
How we do things